Programme Co-ordinator - Housing First and Rough Sleeper Accommodation - Fixed Term 12 month

Programme Co-ordinator - Greater Manchester Housing First and Rough Sleeper Accommodation

You’ll deliver high quality coordination to support Great Places to fulfil the role of Lead Partner ensuring the smooth and efficient running of the partnership and the programmes it delivers. You’ll ensure the partnership functions efficiently and delivers person centred outcomes for the people we support.

What you’ll be doing

• You will be the first point of contact for all enquiries regarding the programmes. 
• Developing effective, professional and productive relationships across multiple stakeholders including Greater Manchester Combined Authority, Local Authorities homeless teams and Housing provider organisations.
• Supporting  managers with all administrative tasks to ensure efficient and effective working practices. This is a busy position where tasks can include timely monitoring and responding to central inboxes, coordinating the accommodation process, coordinating referrals to the programme, coordinating Quality Assurance activities, organising and booking training sessions and rooms, and arranging meetings with stakeholders from across the partnership.
• Providing facilitation support for programme wide training, practice forums and listening events, ensuring partnerships frontline workers are heard and valued. 
• Tracking, recording, promoting and reporting on vacancies across the partnership highlighting pinch points and areas of concern to management.
• You’ll be expected to proactively maintain and update a series of excel spreadsheets and databases relating to property lists, case information and stakeholder information.
• Recording and monitoring customer complaints, issues and compliments and responded to them in a timely manner.
• Co-ordinating and reporting on the partnerships various value-added funds offered to the programme through donations and social value commitments.
• You’ll be working closely with the Communications team to promote programme achievements via social media and to all partner organisations.

What you’ll need

• Experience of working in a customer focused environment
• Experience of working in an administrative or project coordinator role
• Experience of collating information in an organised and planned way and presenting this in a way that is easy to understand
• Experienced, proactive and effective in building and nurturing relationships at different levels with internal and external stakeholders.
• Excellent verbal and written communication skills.
• Ability to complete tasks accurately and manage competing priorities to meet deadlines.
• Experience of detailed administration and recording procedures, maintaining confidentiality in line with data protection and safeguarding regulations.
• Experience and understanding of safeguarding and the potential risks to customers, the wider community and Great Places.
• Proficient in MS office programmes, including MS Excel to an advanced level.

.What we need from you

• You will be required to attend a number of face to face training sessions as well as virtual sessions and e-learning.  This part of your role is vital and of equal importance as the day to day aspects.
• A passion for customer service, strong administrative acumen and effective organisational skills.

What we give you in return for your hard work and commitment

• Pension ¦ DC scheme (up to 10% contribution from both colleagues and Great Places)
• WPA ¦ Healthcare auto enrolled at no contribution level with £1250 of savings available  - option to increase & add family members
• Annual leave ¦Start at 26 days annual leave, increasing up to 30 days + Bank Holidays
• Flexi time ¦ Allows colleagues to achieve a healthy work life balance whilst carrying out requirement of the role. A maximum of 13 days flexi can be taken in a year
• Greater Working ¦ We offer Hybrid and flexible working to fit the schedule of you, so you can work to your greatest ability
• Professional fees ¦ The business pays the cost of one professional membership fee for each colleague 
• The Market Place ¦high street, restaurant & supermarket discounts, gym memberships, cycle to work, smart tech loans and much more
• Health and wellbeing initiatives ¦ Our colleagues enjoy wellbeing campaigns throughout the year, with activities designed around our four pillars of wellbeing, these include career wellbeing, mental wellbeing, physical wellbeing and financial wellbeing

Great Places Housing Group is committed to safeguarding and promoting the welfare of children, young people and adults and expects all our colleagues to share this commitment. 

All successful applicant(s) will be subject to an enhanced criminal records background check (Child and Adult Workforce, Child Barred List). 

Further detail on our commitment to safeguarding children/young people & vulnerable adults can be found in the Great Places Housing Group Safeguarding Policy & Recruitment Policy on our website.